Frequently Asked Questions
Everything you need to know about our luxury accessories and services.
What materials are used in Charms Élégance jewelry?
We pride ourselves on quality. Our collection features 18k gold plating, sterling silver, and ethically sourced gemstones to ensure your pieces remain timeless and durable.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless faulty.
How should I care for my jewelry?
To maintain the brilliance of your charms, avoid contact with perfumes, lotions, and water. Store your pieces in the provided pouch when not in use.
Do you offer international shipping?
Yes, Charms Élégance ships to over 50 countries worldwide. Shipping costs and delivery times are calculated automatically at checkout.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.